US 7,499,903 C2 (13,071st)
Semantic to non-semantic routing for locating a live expert
James B. Nevin, New York, NY (US); John Steinhoff, New York, NY (US); Richard W. Mason, Cos Cob, CT (US); and Abraham Zelkin, Oyster Bay, NY (US)
Filed by James B. Nevin, New York, NY (US); John Steinhoff, New York, NY (US); Richard W. Mason, Cos Cob, CT (US); and Abraham Zelkin, Oyster Bay, NY (US)
Assigned to XPERT UNIVERSE, INC., New York, NY (US)
Reexamination Request No. 90/014,427, Dec. 27, 2019.
Reexamination Certificate for Patent 7,499,903, issued Mar. 3, 2009, Appl. No. 11/043,014, Jan. 24, 2005.
Reexamination Certificate C1 7,499,903, issued Apr. 10, 2019.
Ex Parte Reexamination Certificate issued on Oct. 30, 2025.
Int. Cl. G06F 17/00 (2019.01); G06F 16/24 (2019.01); G06F 16/36 (2019.01); G06N 7/00 (2023.01)
CPC G06F 16/24 (2019.01) [G06F 16/36 (2019.01)]
OG exemplary drawing
AS A RESULT OF REEXAMINATION, IT HAS BEEN DETERMINED THAT:
The patentability of claim 12 is confirmed.
Claims 1-11 and 13-26 were not reexamined.
12. A match and route system operable to locate a live expert comprising:
at least first and second multimedia computers connected to a communication network, each multimedia computer including a bidirectional audio or audio/visual device;
a host server connected to the communication network and operable to support interactive communication between a seeker and an expert;
the host server communicably connected with an inquiry-type database and a skill-set database;
the inquiry-type database containing at least two layers of inquiry types, the layers of inquiry types organized from an underlying plurality of criteria groupings that are humanly understandable descriptors, wherein at least one layer of inquiry types comprises predetermined semantically-expressed inquiry types;
the skill-set database containing at least one entry that associates the expert with one of the inquiry types and its underlying criteria grouping;
a unique numeric routing identifier linked to each skill-set database entry and to the associated inquiry type in the inquiry-type database; and
the host sever, upon the receipt of a user request for assistance with at least one of the predetermined semantically-expressed inquiry type, operable to identify the expert associated with the predetermined semantically expressed inquiry type requested by the user by use of the numeric routing identifier.