The Deputy Chief Information Officer (DCIO) provides day-to-day management and oversight of a workforce spanning application and system development, quality assurance, strategic planning and governance, program management, enterprise services & tools, and infrastructure engineering and operations. The DCIO provides leadership to transform and streamline USPTO technologies, processes, and methodologies for stronger IT delivery and efficiency for internal and global customers.
Offices & Divisions
Below is a list of offices and divisions within OCIO.
Business Product Delivery Office
The Business Product Delivery Office (BPDO) is a product-centric, DevSecOps organization that delivers business value to customers via software, from the initial design to the deployment and ongoing operation.
Director: Stephen Mitchev
Deputy Director: Rey De Jesus
Divisions within BPDO
- Emerging Technologies & Innovation Division
Division Director: Ramesh Pai - Patent Product Delivery Division
Division Director: Jason Lawrence - Trademark Product Delivery Division
Division Director: Donald Ulrich - Enterprise Business Product Delivery Division
Division Director: Matthew Duckett - Product Delivery Services Division
Division Director: Spence Spencer
End User Services Office
The End User Services Office delivers advanced technological support to the USPTO and its customers with a focus on service excellence. This Office offers support for the agency’s suite of IT tools, including video conferencing and webcasting services for stronger collaboration for all stakeholders.
Director: Maraky Sissay
Deputy Director: Phuong Tran
Divisions within End User Services
- Collaborative Services Division
Division Director: Michael Orlov - Electronic Information Products Division
Division Director: Pola Jones - Desktop Software and Services
Division Director: Joseph Engel - Service Desk Operations Division
Division Director: Kathryn McGlynn
Enterprise Infrastructure Delivery Office
The Enterprise Infrastructure Delivery Office (EIDO) manages and monitors the agency's technology infrastructure, networks, engineering platforms, and system architecture, and develops and oversees infrastructure components (hardware, storage, firewalls). This Office's teams establish and enforce security measures, manage identity access systems, and steer capacity and performance planning for computer resources. Overall, EIDO teams are responsible for the performance and reliability of all IT infrastructure product components.
Director: Robert (Bob) Simms
Deputy Director: Kelly Cox
Divisions within EIDO
- Infrastructure and Hosting Services Division
Division Director: John (Edison) Lewark - Platform Services Division
Division Director: David Armah - Joint Operations Division
Division Director: Thao Nguyen - Integration Services Division
Division Director: Judy Johnson Joyner - Infrastructure Engineering and Architecture Services Division
Division Director: Ian Neil
Information Technology Transformation Office
The Information Technology Transformation Office (ITTO) oversees enterprise IT architecture, provides enterprise data management, and evaluates and applies emerging technologies to meet changing customer needs in line with our agency’s business strategy.
Director: Mandy Moore
Deputy Director: Elaine Greene
Divisions within ITTO
- Enterprise Data Architecture Division
Division Director: Li Wang - Enterprise Architecture Division
Acting Division Director: Elaine Greene - Transformation Delivery Division
Division Director: Neal Miskell (detail) - Policy, Process, and Performance Division
Division Director: Osman Turan
Resource Management Office
The Resource Management Office (RMO) ensures the budgetary, contractual, and human capital resources are in place to support USPTO’s IT product investments. The Office develops, maintains, and oversees OCIO budgets, and ensures compliance with guiding fiscal regulations, policies, and procedures. This Office also manages the acquisition life cycle for IT products and services, and drives workforce strategy, planning, and development for internal OCIO resources.
Director: Cheryl Newberger
Deputy Director: Keith VanderBrink
Divisions within RMO
- Financial Management Division
Division Director: Robert Harris - Vendor Management Division
Division Director: Daniel Byrd - Workforce Management Division
Division Director: Kevin Cramer